Reference

Privacy Policy

We collect and protect your account data, wallet information and device access details when you open an account or make a deposit. This policy explains what we collect, how we use it, and the choices you have around your information.

Account dataWallet verificationDevice securityContact preferencesData requests
bgb33 Privacy Policy
DATA HANDLING

How We Protect Your Information

We use SSL encryption to protect data moving between your device and our servers, especially during bKash, Nagad and Rocket deposits. Your wallet PIN, card details and withdrawal passwords never reach our platform; payment providers handle those directly. We store passwords using one-way hashing so even our team cannot see your login credentials. Account data sits behind access controls and we log every internal access for audit purposes.

Data Collection

We collect account registration details, transaction history from bKash, Nagad and Rocket deposits, game play records, device information and support chat logs. We collect only what we need to operate your account, process payments and improve the platform.

Cookies & Tracking

We use session cookies to keep you logged in, preference cookies to remember your wallet choice and language setting, and analytics cookies to measure page load times and spot lobby navigation issues. You can disable non-essential cookies in your browser settings.

Account Security

We monitor unusual login patterns such as access from a new device or a different region. If we spot suspicious activity we may ask you to verify via OTP sent to your registered phone number before allowing withdrawal requests or account changes.

Data Retention

We keep account data and transaction records as long as your account remains active and for a period afterward as required by applicable law in eligible regions. You can request account deletion; we will remove personal details but retain anonymised transaction records for compliance and fraud prevention.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, ask us to delete your account information, or update your contact preferences, reach us through these channels. We respond to data requests within a reasonable timeframe based on the complexity of your request and applicable legal requirements.

Team online

Live Chat

Open the support icon at the bottom of any page and ask about your data request. Our team will verify your account and guide you through the process for accessing, updating or deleting your information.

Email Support

Send your privacy request to our support email with your registered phone number and account username. Include the specific data you want to access or the changes you want made to your account settings.

Account Settings

Log in and go to account settings to update your email address, phone number, contact preferences and marketing opt-outs. You can change your password, enable two-factor authentication and review recent login activity from this page.

Common Privacy Questions

We collect your full name, phone number, email address, date of birth and a password you create. We verify your phone number via OTP during registration and may request additional identity documents for withdrawal verification depending on transaction size and local requirements.

We share transaction data with payment providers only to process your deposit or cashout request. We do not store your wallet PIN or card CVV. Payment providers handle those details directly and send us only a transaction confirmation once the payment clears.

Yes. Contact us via live chat or email with your registered phone number and account username. We will send you a copy of your account registration details, transaction history, game play records and support chat logs within a reasonable timeframe based on the size of your request.

Log in, go to account settings and select close account, or contact support directly. We will delete your personal details but retain anonymised transaction records as required by applicable law in eligible regions for compliance, fraud prevention and dispute resolution purposes.

We use session cookies to keep you logged in, preference cookies to remember your wallet and language choice, and analytics cookies to measure performance. You can disable non-essential cookies in your browser settings but some features may not work without session cookies.

We use SSL encryption on every page so data moving between your phone and our servers stays secure. Your device stores a session token to keep you logged in; clear your browser cache or app data to remove it if you share your phone with others.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.